Refund & Returns Policy
At HutArts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This policy applies to both retail and wholesale orders, unless otherwise stated.
Return Window
Our return and refund policy is valid for 30 days from the date of delivery. If 30 days have passed, we are unable to offer a full refund or exchange.
Eligibility for Returns
To qualify for a return, your item must be unused, in its original condition, and returned in the original packaging. Proof of purchase or invoice is required.
Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable digital products
Health or personal care items
Custom-made or personalized goods
Perishables like food, flowers
Magazines, newspapers
Hazardous, flammable, or sanitary items
Partial Refunds May Be Issued For
Books or printed items with signs of use
Opened CDs, DVDs, software, or vinyl records
Items not in original condition, or damaged for reasons not due to our error
Items returned after 30 days from delivery
Refund Process
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed and a credit will be automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund:
Check your bank account again
Contact your credit card company
Check with your bank as processing time varies
If none of these steps resolve the issue, email us at sales.hutarts@gmail.com
Sale Items
Only regular-priced items are eligible for a refund. Sale or discounted items are non-refundable.
Exchanges
We only replace items that are defective or damaged. To request an exchange, email us at sales.hutarts@gmail.com. Ship your item to:
Takiya Mangal Pura, Sarai Tarin, Sambhal 244303, Uttar Pradesh, India
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of the return. Once the item is received, a gift certificate will be emailed or mailed to you. If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Return Shipping
To return your product, mail it to:
Takiya Mangal Pura, Sarai Tarin, Sambhal 244303, Uttar Pradesh, India
Return shipping costs are the buyer’s responsibility and are non-refundable. If your return is eligible for a refund, return shipping costs will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions related to returns or refunds, contact us at:
info@hutarts.com